Retur- og tilbagebetalingspolitik

Thank you for visiting Bike Bay Bicycles. We strive to make your experience buying and selling bicycles as seamless as possible. However, please be aware of the following policy regarding returns and refunds.

1. Interpretation and Definitions

Fortolkning
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitioner
Med henblik på denne retur- og refusionspolitik:

  • Selskab (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Bike Bay Bicycles LLC, Prinsesse Maries Alle 17 2tv 1908 Frederiksberg C, Denmark.
  • Gods refers to the items listed for sale on the Service (i.e., bicycles and related products).
  • Order means a request by You to purchase Goods from the Seller through the Service.
  • Service refers to the Website and the platform connecting buyers and sellers.
  • Hjemmeside henviser til Bike Bay Bicycles, tilgængelig fra https://bikebaybicycles.com/.
  • Du refers to the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Return and Refund Policy Overview

Please note that Bike Bay Bicycles does not offer a return or refund policy. All transactions conducted on this website are between individual buyers and sellers. The Company does not facilitate returns or refunds for goods sold through the Service. Any issues, disputes, or agreements regarding returns or refunds must be resolved directly between the buyer and the seller.

3. Return and Refund Process

  • No Return or Refund by Bike Bay Bicycles: As per our policy, we do not process or mediate returns or refunds. The responsibility for returning goods or offering refunds lies solely with the seller and buyer.
  • Direct Communication Between Buyer and Seller: If a buyer wishes to return an item or request a refund, they must communicate directly with the seller. The seller has the right to determine the return or refund terms.
  • Agreement Between Parties: Any agreement between the buyer and seller, whether for returns, refunds, or exchanges, is done independently of Bike Bay Bicycles and is not governed by the Company.
  • Resolution of Disputes: In the event of a dispute between buyer and seller, both parties must resolve the issue amongst themselves, and the Company is not liable for assisting in dispute resolution.

4. Seller Responsibility

Sellers are solely responsible for providing accurate descriptions of the Goods, including any defects or issues with the items. Sellers must also define their own return, exchange, or refund policies, which should be clearly stated in the item listing. If a buyer requests a return or refund, the seller must handle the process directly with the buyer.

5. Exceptions

  • No Refund for Sale Items: As a general rule, there are no refunds for items purchased through sales or promotional offers unless required by applicable local law.
  • Condition of Goods: The condition of the goods, including whether they are used, damaged, or defective, must be agreed upon directly between the buyer and seller.
  • Local Law Considerations: In some jurisdictions, local consumer protection laws may apply and may require sellers to offer refunds or returns. Buyers are encouraged to review local laws to understand their rights.

6. Contact Between Buyer and Seller

If you are a buyer and you wish to request a return or refund, please contact the seller directly using the communication methods provided on the Website. The Company does not intervene in these matters, and all arrangements should be made directly between the parties involved.

7. Liability Disclaimer

By using the Service, You acknowledge that Bike Bay Bicycles is not liable for any refunds, returns, or disputes that arise between buyers and sellers. All such matters are the responsibility of the buyer and seller to resolve independently.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: support@bikebaybicycles.com

Final Notes:

  • As stated, Bike Bay Bicycles does not handle returns or refunds and is not involved in any transaction disputes between buyers and sellers.
  • It is strongly advised that buyers and sellers communicate clearly before completing any transaction to ensure a smooth process and avoid potential issues.